TRADIEWAYZ – PRIVACY POLICY

J L Holdings (QLD) Pty Ltd T/A TradieWayz (ABN 92 690 926 151) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information through our website, in person, or other means.


Information We Collect

We collect various types of information, including:

  • Identity and contact details: Name, address, email, and phone number.
  • Professional details: Service-related information and professional experience.
  • Payment details: Transaction details for products and services.
  • Digital information: IP address, browsing behavior, and cookie preferences.
  • Recordings: Call recordings and records of meetings.
  • Job applicants: Employment history and right-to-work information.


How and Why We Collect Information

We collect information directly from you (forms, interactions), automatically (website cookies), and from third parties. We use this information to:

  • Manage our relationship with you.
  • Handle inquiries and support requests.
  • Improve our business operations and conduct analytics.
  • Send promotional information and manage marketing preferences.
  • Comply with legal and regulatory obligations.


Disclosure to Third Parties

We may disclose personal information to:

  • IT, data storage, and payment providers.
  • Professional advisers (lawyers, bankers, auditors).
  • Regulatory authorities and law enforcement.


Overseas Disclosure

While we store information in Australia, it may be accessed from overseas if service providers or partners are located outside Australia. We take reasonable steps to ensure recipients protect your information.


Your Rights and Choices

  • Access and Correction: You can request access to or correction of your personal information.
  • Marketing: You can opt-out of marketing communications at any time.
  • Location Services: You can turn off location services in your phone settings, though it may affect our ability to work with you.


Artificial Intelligence (AI) Technologies

We use AI technologies for data processing, content generation, and customer support. We maintain human oversight of significant AI-generated decisions and ensure third-party AI providers comply with privacy laws.


Security

We use multiple layers of security, including enterprise-grade encryption, regular security testing, and strict access controls.


Contact and Complaints

If you have questions or wish to make a complaint, please contact our Privacy Officer at:

  • Email: [insert privacy contact email]
  • Phone: [insert phone number]
  • Post: [insert full postal address]


If you are not satisfied with our response, Australian residents may contact the Office of the Australian Information Commissioner (OAIC).